System which incorporates all areas of our business
Fleetwizard provided us with a system which incorporates all areas of our business. All members of staff now use the same system, from the jobs being booked on by the sales staff, the drivers completing the jobs on their PDA and then invoicing by our accounts department.
Having customer and delivery information available at a few clicks of the mouse is extremely helpful. The Fleetwizard support team have tailored the system to our requirements so we now have a unique system which works well for our volumetric concrete company.
Katherine Sturdy Office Sales Manager
Saved time and increased our operational efficiency
FleetWizard has enabled Trilogy Freight to enhance our client offering by virtue of the wide range of easy to use functionality. The core “orders to invoice” capability means we can capture all revenue and costs associated with consignments entrusted to us, whilst the mobile delivery management app lets us give real time updates to our customers and in turn our customers customer. The benefits realised post-implementation have saved time and increased our operational efficiency. The GPS and integrating mapping functions have made our same day planning far more efficient and we have seen savings in staff costs and increased revenue/volume turnover through our fleet as a direct result
Cost Saving, increased accuracy and efficiency
We have been working with FleetWizard for over seven years. Their work has made a significant difference to our company.
H Sivyer (Transport) Ltd. was incorporated in 1978 as a waste removal service provider, aggregate supplier and haulier, based in London. Changes in the landfill regulations prompted our move to the controlled production of recycled aggregates and recycling of variety of inert utility, construction and demolition waste at Bay Wharf in Greenwich. We are committed to zero waste to landfill target. We supply and deliver primary and recycled aggregates, loose and bagged, soils and concrete, using the Fleet of 120 tipper and grab trucks. We also offer a range of waste management services – grab collection, disposal, advisory service, W.A.C. testing, Difficult and Special Waste streams.
Years ago, as our company doubled in size, we realised, that, our paper based system was no longer effective. We transferred an order manually several times over, which was prone to errors, dictated our drivers the orders using mobile phones, which slowed drivers down, collating paperwork from various sites, again, to be entered to create invoices. This process took days, sometimes weeks. We knew we needed to change. However, the ‘old school’ staff, working in our industry, were reluctant to change.
This is where FleetWizard changed our scepticism to confidence and built a bespoke system, suiting our needs.
New bookings are input on FleetWizard, for our coordinators to plan the work on the whiteboard. These jobs are then sent to drivers’ PDAs, using a ‘traffic lights’ system. Real time job information, including signatures and photos is captured. Invoices are created straight away.
There are numerous benefits from using this system and we couldn’t do without it now:
- Customer, supplier, driver, vehicle, depot and order details are all available at a click of a button, making order taking quick and accurate and reducing the need for manual data entry. This allows us to free up our resources for proactive customer service and management.
- We don’t need order books, planning sheets, ticket books, defect sheets – saving cost by reducing paper and duplication. We increased accuracy and efficiency through fast, secure Electronic Data Management. There is no longer any need for physical filing storage space.
- FleetWizard also created and helped us to implement electronic Vehicle Check system. Our workshop receives real time e-mail defects notifications reported from various depots.
- There are also numerous benefits for our drivers in using PDAs. They receive job information within seconds and complete jobs without the need to call the office. This improved safety, compliance and efficiency.
- The Transport team is kept up to date with the latest situation without distracting the driver, receiving real time communication and tracking, being able to deal with customer queries (i.e. giving them the Estimated Time of Arrival quickly and accurately)
- Various Fleetwizard PDA additional functions to satisfy requirements that were made compulsory, for example Waste Transfer Notes, also improved our compliance
- Using portable printers allowed the driver to leave the necessary paperwork required for construction, utilities and the transport industry with our customers and suppliers.
- Completed jobs get invoiced straight after being checked, saving accounts admin’s time, increasing accuracy and improving cash flow.
- Added value to our customers increased, producing various reports – some customers upon request receive automatic real time emails of Proof Of Delivery tickets, minimising customer’s queries.
- Invoices are sent depending on the customer’s needs – emailed or posted with or without PODs, and transferred to our Sage accounts package at a click of a button.
- Visibility is one of the most revolutionary benefit within our industry – all employees, depending on their responsibilities, can access all relevant information from any location.
- FleetWizard also manage our server hosting, maintaining, backup of data and providing 24 hour support, which gives us peace of mind where security and reliability are concerned.FleetWizard’s expertise and professionalism met our objectives and we keep improving the system. We are about to launch a Customer’s web portal, including online ordering. We are in the process of getting Automatic planning with inbuilt Routing and Scheduling Optimisation software and planning to add other departments of our business (workshop, payroll) to the FleetWizard software.We are very satisfied with FleetWizard. Their staff are very professional, knowledgeable and friendly, always helpful to deal with our requests, queries or problems. We look forward to continuing our long-lasting, stable relationship with FleetWizard, and are very happy to recommend this unique company to anyone.
Since the new system was implemented in the past 3 months these are the savings we have achieved: 1 less sales person,1 less driver ,1 less vehicle required and massive 1/3 less fuel costs monthly.
This over a year is well over 100k saving which is all clear profit on the bottom line. We now have more control over our contracts, I can keep an eye on the drivers and the sales team easily and as a result we are looking to open 2 new depots and implementing the system in those as well.
Alex Hatherall Managing Director September 6, 2017
By far the easiest to use
I first saw the system at the Commercial Vehicle Show at the NEC Birmingham early 2008.
Our MD Mr Richard Herberts and myself had traveled to the show to specifically look at software systems that would automate our current paperwork system to electronic signatures, PDA handsets, and online customer booking.
We looked at several systems in detail and chose MSA as being the most comparable system to the way we already worked and also by far the easiest to use.
Our admin time has been significantly reduced and our response to customer queries regarding delivery times and signatures, is now instant (instead of having to wait for the driver to return to base!). The tracking ability of fleet is also very useful in locating any one of our 45 drivers and deciding which vehicle to route to a particular job.
Simon Herberts Operations Director
Efficient, optimised plans
Acumen Logistics Limited have experienced strong growth within the Finished Vehicle Logistics industry in the last 18 months. Making significant investments in modern, fit for purpose transporter equipment designed to support their clients requirements. Driven by service and quality Acumen continually lead the marketplace in adoptive technology.
To support the high quality service requirements, FleetWizard have worked closely with Acumen’s team to enhance their systems. The comprehensive Transport Management module is fully integrated with a heavily customised Mobile Working module to facilitate productivity throughout the operation and ensure customers and managers are kept informed of the status of deliveries on a real-time basis. The ground-breaking features added to the extensive base functionality include 3D view of vehicles for inspection results, blind load capability, eta status update to customers by email, text or EDI.
2 major upgrades to cope with new business wins were developed and delivered by FleetWizard to meet Acumen’s demanding timescales. FleetWizard includes a Virtual Whiteboard which facilitates planning and enables users to create and modify efficient, optimised plans which, once finalised, are transmitted to drivers’ PDAs for execution. Reporting is timely and comprehensive.
Tony Elkin, Operations Manager at Acumen, says: ‘The team at FleetWizard have responded to meet the challenging targets we set for smooth implementation of functions to support our existing and new customer requirements. FleetWizard has proved a robust yet flexible system. Whilst developing the Mobile Working module not only have I been impressed, but drivers and customers have also said how good they think it is. I’ve also been impressed with the responsive and knowledgeable support we receive.’
Tony Elkin Operations Manager