Floral Delivery Solution
Our cloud-based Floral Delivery Solution offers a simple streamlined web-based delivery product and mobile phone app to get your data organised and under your control.
No more spreadsheets, a reduction of working hours, the elimination of errors and the display of your data in real-time.
Our case study and example is based on a flower delivery operation with integration to the Interflora ordering system.
Features – Flower Delivery Solution
|Integrated with Interflora Rose Gold so orders come in automatically and Interflora get real-time updates automatically|
|Ability to add your own orders|
|Professional delivery app on the mobile phone capturing signature and also photos when order is left in a safe place|
|Record notes when leaving orders with the neighbours|
|ETA emailed to customer, second email sent confirming delivery details after delivery|
|Optimise delivery route on the website or scan and optimise on the mobile phone app on the go|
|Track delivery driver|
|Failed deliveries go on hold until re-planned for next delivery attempt. Any notes are kept throughout|
Benefits – Real bottom line impact
|Elimination of paperwork and errors reduces costs|
|The work in preparing and loading deliveries is halved by scanning the barcodes with your mobile phone app|
|Automated, optimised planning means less work, more deliveries per run and lower cost routes – consistently|
|Status reports to Interflora are automatic, real-time, error free and save the cost and time involved texting|
|Staff have instant access to the real-time status tracking of every order , ensuring control of service delivery.|
|Customer complaints are easily resolved with photos showing what was left where and when|
|All staff are more effective and accountable making management easier.|
|Customer communication is hugely improved, increasing satisfaction with your service. Elimination of errors means mistakes aren’t made with customer deliveries|
|Stress-reduction – The problems posed by massive peak load times are reduced and become manageable without stress|